Knowledgebase

Error Code 401 / Unauthenticated Error

If you receive an on screen error code 401 / Unauthenticated, please log out of the app and then log back in.

Clear cache and force close the app.

Make sure you are using the latest version of the app available for your device. Installation instructions can be found here.

If the problem persists, please submit a support ticket and include the following:

What Device are your using? (LGTV, Firestick, iPad, iPhone, Android Box, etc.)
What Device generation are you using? (Found in the device settings > about > menu)
What app are you using?
What app version number are you using? (Found in the apps settings menu ⚙️)
What content are you having trouble with? (Movies, TV Shows, or Live TV specifically)
Do you get any error message? (What error specifically)

Updated: 11/2024

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