In both StartUp Show and Apollo Group TV app, there's the ability to switch the player type, for both VOD and LiveTV.
This can help when experiencing audio or video issues, such as no sound issue, sound out of sync, background noise only, video not starting, or video hearing only sound.
Some devices run into some issues when using a particular player, thus the ability to change between players. Usually this helps when on experiences issues with video and audio out of sync.
Visuals on how to change players using your TV:
1. Click on Profile at the top left
2. Then change the Player Type based on the content you want to switch (Live TV or VOD)
Visuals on how to change players using your Mobile: you can see it under "More" setting at the bottom part:
These are the default settings, but if you run to any issue, you can always change it back.
Updated: 11/2024
